Pop Quiz

1. What is the new 8 week letter called?

8 week letter(No FOS) 8 week letter (FOS 8 week holding letter 8 week letter

2. If the PPI and a/c start date don't match, which queue should be used?

Pete Gunn Dan Whitmarsh Fiona Toms Tom Hughes

3. Which task should be used to close no PPI cases

Auto close not a complaint Close query not a complaint Man close not a complaint Man no ppi case

4. What is the correct term to use in a Triumph note on a gesture of goodwill case?

Refund case GOGW case Uphold case Goodwill case

5. Which letter or letters are sent to the CMC when a valid LOA has not been received?

CMC cover letter, copy of customer letter CMC cover letter Further info request and copy of customer letter Further info request

6. Which folder should be used in Edostar to search for statements?

Barclaycard Full Statement Load Barclaycard UKCB Statements Barclaycard Applications and Associated Docs Barclaycard Triumph Statements (Fiche)

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<form method="post" action="https://www.flufo.com/Tom Eastman-Thoy/2634/pop-quiz">
  <div style="width: 100%;">    
  <h1 style="color: #376e93;">Pop Quiz </h1>
         
    <br />        
      <div style="padding: 5px 0;">1.
      <strong>What is the new  8 week letter called?</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20592]" value="A" /> 8 week letter(No FOS)</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20592]" value="B" /> 8 week letter (FOS</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20592]" value="C" /> 8 week holding letter</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20592]" value="D" /> 8 week letter</label>
      <br />        
      <div style="padding: 5px 0;">2.
      <strong>If the PPI and a/c start date don&#039;t match, which queue should be used?</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20593]" value="A" /> Pete Gunn</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20593]" value="B" /> Dan Whitmarsh</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20593]" value="C" /> Fiona Toms</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20593]" value="D" /> Tom Hughes</label>
      <br />        
      <div style="padding: 5px 0;">3.
      <strong>Which task should be used to close no PPI cases</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20594]" value="A" /> Auto close not a complaint</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20594]" value="B" /> Close query not a complaint</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20594]" value="C" /> Man close not a complaint</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20594]" value="D" /> Man no ppi case</label>
      <br />        
      <div style="padding: 5px 0;">4.
      <strong>What is the correct term to use in a Triumph note on a gesture of goodwill case?</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20595]" value="A" /> Refund case</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20595]" value="B" /> GOGW case</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20595]" value="C" /> Uphold case</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20595]" value="D" /> Goodwill case</label>
      <br />        
      <div style="padding: 5px 0;">5.
      <strong>Which letter or letters are sent to the CMC when a valid LOA has not been received?</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20596]" value="A" /> CMC cover letter, copy of customer letter</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20596]" value="B" /> CMC cover letter</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20596]" value="C" /> Further info request and copy of customer letter</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20596]" value="D" /> Further info request</label>
      <br />        
      <div style="padding: 5px 0;">6.
      <strong>Which folder should be used in Edostar to search for statements?</strong>  
    </div>
                <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20597]" value="A" /> Barclaycard Full Statement Load</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20597]" value="B" /> Barclaycard UKCB Statements</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20597]" value="C" /> Barclaycard Applications and Associated Docs</label>
                  <label style="display: block; margin: 3px 0;"><input type="radio" name="correctAnswer[20597]" value="D" /> Barclaycard Triumph Statements (Fiche)</label>
      <br />     
      <div><label for="userName">Your name</label>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
      <input type="text" name="userName" id="userName" value="" style="width: 300px;" />     
    </div><br />
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      <label for="userEmail">E-mail address</label>
      <input type="text" name="userEmail" id="userEmail" value="" style="width: 300px;" />     
    </div><br />
    	<input type="submit" name="submit" value="Ready" /> <span style="margin-left: 200px;">powered by: <a href="http://www.flufo.com" target="_blank">flufo.com</a></span>
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