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Safety
1.
When do you start to conduct a damage check?
When the doorman has finished issuing a ticket?
When you see a fresh damage on a car?
Whenever new and returning cars arrive on the driveway
When my manager asks me to conduct damage checks
2.
When is it ok to not perfom a damage check?
When you are busy?
When you are about to take your lunch break?
When managers are not around?
Damage checks must be performed at all times?
3.
How should you conduct damage checks?
Mark any visible damages on the damage check area
Mark only damages that seem to be fresh?
Clearly mark all amages and initial the ticket up on vehicle arrival. Also, have a co-worker witness any fresh damages and point to the camera if one is available?
Continue parking the car and conduct damage checks after parking it?
4.
What actions do you take when a guest files a claim?
Admit that we damaged the vehicle and we will pay for the damages?
Tell the guests to call the main office?
Get the manager on duty to help with reporting?
Provide the guest with claim form and take pictures of the damages?
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